Staying home at the moment? Why not use it as an opportunity to learn from one of our FUJIFILM Product Specialists? That’s right, we’re offering you a free one-to-one product training session from the comfort of your own home via phone or video chat!
There is no question too big or small for our team. We can help you with any technical inquiry about our cameras and lenses, from Face Detection and Film Simulation modes to using focus bracketing and tracking moving subjects.
Simply fill out the form below so that we can tailor the session to your needs and one of our Product Specialists will be in touch to arrange a convenient time to call.
*Virtual 1-2-1 sessions are designed to give you insight into how to use your camera or lenses. We are unable to advise on 3rd party accessory support or give guidance on how to use 3rd party software.
We will do our best to allocate 1-2-1 sessions to all applicants but please understand this is subject to demand. We are also planning to run some online group workshops in the near future (so stay tuned!) which will provide many more opportunities to get involved.
A Fujifilm Product Specialist will reply within 72 hours
For help with your FUJIFILM Connect account please contact our support team at:
For help with promotions and claims please contact our promotions team at:
By continuing to use this website site you are giving us your consent to do this.
Welcome to FUJIFILM
We at FUJIFILM are pleased that you are visiting our website and thank you for your interest in our company, products and services. It is important to us that your privacy is protected whilst using our website. We collect, process and use personal data on our website under FUJIFILM Connect (www.fujifilm-connect.com) in accordance with the applicable data protection laws, including in particular the General Data Protection Regulation (EU) 2016/679 (GDPR).
The data controller in relation to any personal data that is collected through this website is
FUJIFILM Electronic Imaging Europe GmbH (“FUJIFILM“)
Managing Board: Adrian Clarke, Christopher Brawley, Toshihisa Iida, Koichi Tamai.
For further information please see our 'Legal Notice'.
Collection and processing of personal data
In principle you can visit our website without telling us who you are. Without further information from you we only collect and process certain technical information, including the name of your Internet Service Provider, the webpage from which you came to us and the pages that you visit on our website. This information is only used for purposes of provision of our website. This data is also analysed for statistical purposes, whereby you remain anonymous as an individual user.
We process your personal data based on your consent, for the performance of a contract or as necessary for the purposes of our legitimate interests, including for responding to your enquiries and to customise and improve our web offerings, products and services in accordance with your preferences (Art. 6 (1) (a), (b) and (f) GDPR).
Personal data is only collected if you provide us with this information, e.g. in order to register for personalised services, and only processed and used for the provision of these personalised services, or in order to process your enquiries.
Furthermore, in connection with the personalised services we are entitled to process and use your data for advertising and market research purposes or for personalised provision of services if you have given your consent. If you give your consent the information accessed by you whilst visiting our websites can be stored in a user profile in order to be able to offer you information specifically personalised for you (e.g. in the form of a newsletter or other marketing communication). We might also collect information about the quality and success of our e-mail marketing (e.g. by analysing the opening or click rates of our e-mails).You can withdraw your consent at any time with effect for the future.
If you use personalised services we will use your personal data required for the provision the services for the duration of your registration and thereafter for as long as required or permitted under applicable laws. We share your data with affiliated FUJIFILM companies if this is necessary to respond to your enquiries or if necessary for the provision of the services. We may forward enquiries regarding our products and services also to a distributor that is responsible for the relevant product or service category and region.
Use of FUJIFILM Connect
We collect personal data that you provide to us when contacting us or when registering for a customer account. Registering for a customer account is required in relation to any promotional offers (including cashback offers). The type of data we collect is obvious from the data input fields used on our website. We indicate for relevant field and file types whether the information is voluntary or is required to use our services.
When you register for a customer account we usually collect name, e-mail address and password. In addition, you can provide your address in your customer account. To receive our newsletter or other marketing communication, you must opt-in upon registration or in your Account Settings; we also collect and use information regarding your newsletter/other marketing communication confirmation and the use of our information services. We might also collect information about the quality and success of our e-mail marketing (e.g. by analysing the opening or click rates of our e-mails). In order to provide you with personalised offers and information, we might use your product ownership history or other interactions with us to analyse which offers could be of interest for you. In connection with our customer services we might collect and use further information regarding your enquiries you might have and our handling thereof, including any related correspondence.
If you have created a customer account, we store your data for as long as you maintain your customer account. You may have your customer account deleted at any time; by choosing ‘Delete Account’ in your Profile. In the event of deletion of your customer account, we store the relevant data only to the extent necessary to fulfil a contract or to the extent permitted or required by law.
Under your customer account, you can administer your contact data and view your current and past orders (as applicable). You can also delete your account any time by clicking ‘Delete Account’ in your Profile. Please treat your access data as confidential and do not share your password with any third parties. We are not liable for any abuse of your password, unless caused by us. As long as you do not sign out you will stay logged in on our website. This allows you to use our website and the various functions without having to log in again. Please close your browser at the end of the session, especially if a third party can have access to your computer. If you become aware of, or if you suspect that a third party has obtained unauthorised access to your access data or used your account, please change your password without undue delay and inform us by e-mail.
Transfer to authorities
Any transfer of your personal data to authorities will only occur in accordance with mandatory laws.
Use of our promotional claim form (www.FUJIFILM-Connect.com/promotions)
We collect additional personal data that you provide to us when claiming a promotional offer (including cashback offers). The type of data we collect is obvious from the data input fields and upload features used in the relevant promotional claim form on our website. We indicate for relevant fields and file types whether the information is voluntary or is required to claim the promotional offer in question.
Claiming promotional rewards
To make a claim, you must create or log in to your FUJIFILM Connect account (see section above on. ‘Use of FUJIFILM Connect’). The promotional claim form then requires further information specifically relating to the submission and processing of your promotional claim. This will vary depending on the nature of the promotional claim being made but is likely to include further contact information, data on the goods you have purchased (including picture files for proof of purchase) and, in connection with the fulfilment of promotional claims payment via bank transfer, your bank account details. We use the information provided by you to process your promotional claim and to respond to other enquiries. After your promotional claim has been processed and your reward provided to you, the additional personal data that you provided in connection with your promotional claim (NB: this excludes the data provided to set up your FUJIFILM Connect account) will be stored for a maximum of 30 days and will then be deleted save that your name and the associated claim number and claim value will be stored until expiry of the statutory retention periods under applicable tax and trade laws. All personal data provided (including that which is retained) will not be used for any other purposes unless we are required to use your personal data for regulatory purposes.
Data transfer to administer promotional claims
For the performance of our contractual obligations under any promotional offer, we may employ a third party to manage the promotional claims process on our behalf and may transfer data to the third party which is necessary for them to carry out such service for us. The third party’s activities may involve them collecting the additional data that is required to process your promotional claim, using that data to process that claim and then providing the promotional reward to you (including, where relevant, making the relevant bank transfers on our behalf). Such third party will be subject to strict contractual obligations to comply with our instructions and applicable data protection laws as our processor.
Newsletter and advertisement
Data usage when registering for e-mail newsletters
If you subscribe to our newsletter or to receive other marketing communications, we will use the personal data necessary or separately provided by you to send you our e-mail newsletter or other marketing communication as agreed. You can withdraw your consent and unsubscribe from the newsletter or other marketing communication at any time either by sending a message to us or via a dedicated unsubscribe link in the newsletter or other marketing communication without incurring any cost other than the transmission costs you incur with your own provider according to your usual rate.
Data usage for e-mail advertising without subscription and your right of objection
If we receive your e-mail address in connection with the sale of goods or services and you have not objected to this, we are entitled to regularly offer you similar goods and services, such as the one you purchased by using your e-mail. You can withdraw your consent to such use of your e-mail address at any time in the future by sending a message to us or via the unsubscribe link provided in our e-mails without incurring any cost other than the transmission costs you incur with your own provider according to your usual rate.
Use of data for postal advertising and your right to object
We can be entitled by applicable laws to store your first and last name, postal address and, if applicable, your title and academic degree and use it for advertising to you, in particular for sending offers and information about our goods and services by postal services. You can object to this use of your data at any time for the future by sending a message to us, without incurring any cost other than the transmission costs you incur with your own provider according to your usual rate.
Fujifilm Event Registration
Data usage when registering for Fujifilm Events
If you sign up to a Fujifilm workshop or other registered event, we will use the personal data necessary or separately provided by you to send you communication relating to the event. This may include, but not limited to, confirmation of the event booking, further details of the event timing and location, follow up emails for feedback, and other communication deemed relevant to the event. Your name and email address will be held on our database and deleted 3 months after the date of the event attended.
On our website, plug-ins for the following social networks have been or are integrated (hereinafter collectively referred to as “networks” or “network”):
AddThis, operated by the company AddThis, LLC, 8000 Westpark Dr., Suite 625, McLean, VA 22102, USA (“AddThis”). Further information on data protection and data processing by AddThis as well as your options for settings and your rights can be viewed at addthis.com/privacy.
facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plug-ins are indicated with a Facebook logo (white “f” on a blue tile background a “Like” (thumbs up) symbol) or are identified with the addendum “Facebook social plug-in”. The list of Facebook social plug-ins and their appearance can be viewed at addthis.com/privacy.
Twitter, operated by Twitter, Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (hereinafter referred to as “Twitter”). The plug-ins can be identified by the Twitter logo (bird outline/relief in various colours against various backgrounds). The various Twitter logos which are used to indicate the plug-in can be viewed on the Twitter website under about.twitter.com/en_us/company/brand-resources.html.
“G+” button of the social network Google Plus, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). The button can be identified by the symbol “G+” against a white background. Further information about this can be found at google.com/intl/policies/policies/privacy/.
Pinterest - Pinterest Trademark Agent, 635 High Street, Palo Alto, CA 94301 USA policy.pinterest.com/en/privacy-policy.
Instagram - Instagram LLC, 1601 Willow Rd, Menlo Park CA 94025, USA help.instagram.com/155833707900388.
Youtube - YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066 USA youtube.com/t/terms?reload=9.
del.icio.us - AVOS Systems, Inc., 273 S. Railroad Ave., Suite A, San Mateo, CA 94401 USA del.icio.us/privacy.
LinkedIn - LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043 USA linkedin.com/legal/privacy-policy.
All of these network plug-ins essentially work according to the same basic principle as described belo:
When you access our website, the network plug-ins can potentially create a direct connection between the user’s browser and the server of the respective network. The content of the relevant plug-in will be directly transmitted from the network to your browser, which will integrate it into the website. We have no influence regarding the scope of the data which is collected with the aid of the plug-in. Therefore, we can only inform you about the information which is publicly accessible according to our current state of knowledge (see above). The integrated plug-in informs the network that the user has accessed our website and informs the network of the user’s IP address. If the user is logged in to the network of this plug-in at that point in time, the network will be able to link the visit with the user’s account.
If the user interacts with these plug-ins, for example in the case of Twitter by clicking on “Tweet This” or with Facebook by clicking the ‘I like’ button or making a comment, the corresponding information will be transmitted directly from the user’s browser to the network where it will then be stored. Furthermore, additional personal data can also be transmitted and stored there, for example the user’s IP address, personal browser settings and other parameters.
If you are a member of the respective network and do not want it to collect information about you via our website and to link this information with the data that the network has already stored about you, then please close this website, log out from your user account for the respective network and afterwards visit our website once again.
If you are not a member of the network or you have logged from the network before visiting our website, the possibility still exists that the network will ascertain (at least) your IP address and store it. Please note that this information is already exchanged when you visit our website, whether you interact with the plug-ins or not.
Web statistics tools, Targeting
This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ('Google'). Google Analytics uses so-called cookies, i.e. text files that are stored on your computer and that allow an analysis of the way you use our website. The information generated by the cookie is usually transmitted to a Google server in the USA and stored there. Google complies with the EU-US Privacy Shield Agreement and is registered with the US Department of Commerce's ES-US Privacy Shield Program (for details and individual registrations go to www.privacyshield.gov). However, if IP anonymisation is activated on this website, your IP address will be truncated by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Google uses this information on our behalf to evaluate the use of our website by you, to compile reports on the website activities and to provide other services related to the website and internet usage to us.
Please note that we use the code 'ga('set', 'anonymizeIp', true);” to ensure the anonymous collection of IP addresses (so-called IP masking). As a result, IP addresses are processed in shortened form, which means that direct personal reference can be excluded.
For more information about privacy in connection with Google Analytics, please visit: google.com/intl/en/analytics/privacyoverview.html.
Facebook-Pixel - Re-Marketing / Re-Targeting
If you do not wish to use such a cookie, you can prevent the use of online retargeting technologies. If you are a Facebook user, this setting can be made directly in your account. This link takes you directly to the appropriate setting: facebook.com/ads/website_custom_audiences/. If you are not a Facebook user, you can set an opt-out cookie using a browser check. This offers e.g. following page: youronlinechoices.com.
Doubleclick from Google
FUJIFILM takes adequate technical and organisational security measures in order to protect your personal data from being misused and to prevent the loss of your data. Your personal data is saved in a secure operating environment that is not accessible to the public. All personal data provided by you in the course of registration or use of personalised services will be transferred in encrypted form in order to prevent misuse of the data by any third party.
Transfer, export and processing of the data outside the EU/EEA
Other than described herein, no transfer will take place to third parties outside the FUJIFILM Group. Personal data of users of our website from outside the EU/EEA can be transferred to affiliates of FUJIFILM or distributors outside EU/EEA that are responsible for the relevant product or service category and region.
Further information and contacts, information, corrections, blocking and deletion.
You can contact our Data Manager using the following contact information:
FUJIFILM Electronic Imaging Europe GmbH, Data Manager, FUJIFILM Electronic Imaging Europe GmbH (“FUJIFILM“, Fujistraße 1, 47533 Kleve, Germany. E-Mail: Frank.Walterfang@eu.fujifilm-rme.com.
You have the right to request from us access to and rectification or erasure of personal data or to restrict processing of your personal data or to object to such processing as well as exercising your right to data portability in accordance with the GDPR and applicable laws. Please contact the address given above by email or by mail.
You have the right to lodge a complaint with a competent supervisory authority in accordance with the GDPR and applicable laws if you consider that the processing of personal data relating to you infringes the GDPR. For this purpose, you can contact in particular the supervisory authority in the EU Member State of your habitual residence or the place of the alleged infringement.